Chilkoot Charters & Tours is constantly striving to improve the quality of service for shore excursions it offers in Skagway, Alaska. Our commitment to customer service and customer satisfaction is further emphasized by the following:
We are fully licensed and insured with $5,000,000 in liability insurance;
We provide courtesy transportation to and from all cruise ship docks in Skagway;
If we are responsible for making you miss your cruise ship’s departure time, we will guarantee your passage to your next port of call;
Our professional guides are certified in first aid and CPR as well as possessing a commercial driver’s license;
We have a liberal cancellation policy;
Our quality control program necessitates the personal training of tour guides by the owner/operator. Guides are regularly evaluated throughout our May through September visitor season;
All White Pass Summit Tours and Rail & Bus Combination Excursions require proper identification to pass through U.S. Customs and Canadian Customs. Beginning in 2009, passports are required.
We are a full service company! This means that all of the applicable components of the excursion are included in the already discounted excursion price as well as U.S. and Canadian sales taxes. Our passengers also enjoy the convenience of courtesy transportation to and from all cruise ship docks in Skagway. Lunch accommodations, train tickets and ground transportation have been pre-arranged for you so there is no waiting in line to purchase anything once you arrive in Skagway. Just meet us at the dock and we are ready to begin your Skagway adventure!