Chilkoot Charters & Tours
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CRUISE PASSENGER HELPFUL TIPS
Chilkoot Charters & Tours is constantly striving to improve the quality of service for shore excursions it offers in Skagway, Alaska. Our commitment to customer service and customer satisfaction is further emphasized by the following:
We are fully licensed and insured with $5,000,000 in liability insurance;
We provide courtesy transportation to and from all cruise ship docks in Skagway;
If we are responsible for making you miss your cruise ship’s departure time, we will guarantee your passage to your next port of call;
Our professional guides are certified in first aid and CPR as well as possessing a commercial driver’s license;
We have a liberal cancellation policy;
Our guides are well trained and extremely knowledgeable of Skagway and the surrounding area;
All White Pass Summit Tours and Rail & Bus Combination Excursions require proper identification to pass through U.S. Customs and Canadian Customs. Beginning in 2009, passports are required.
We are a full service company! This means that all of the applicable components of the excursion are included in the already discounted excursion price as well as U.S. and Canadian sales taxes. Our passengers also enjoy the convenience of courtesy transportation to and from all cruise ship docks in Skagway. Lunch accommodations, train tickets and ground transportation have been prearranged for you so there is no waiting in line to purchase anything once you arrive in Skagway. Just meet us at the dock and we are ready to begin your Skagway adventure!
PASSENGER IDENTIFICATION REQUIREMENTS
DUE TO THE NATURE OF OUR TOURS AND TIME CONSTRAINTS INVOLVED ALL ADULT PASSENGERS MUST BRING A PASSPORT, PASSPORT CARD, NEXUS, FAST SENTRI OR ENHANCED DRIVER’S LICENSE (‘REAL ID’S’ ARE NOT ACCEPTABLE) IN ORDER TO ENTER AND EXIT CANADA.
Please NOTE: Enhanced Driver’s Licences are often confused with REAL ID cards/driver’s licences. If it is a REAL id card or REAL driver’s license that your state issues, unfortunately these do not work for international land border crossings and are not acceptable for our tours in Skagway. If it is an Enhanced Driver’s License that your state issues and it states “enhanced” on the front of the license it is acceptable and takes the place of a passport.
U. S. Customs and Border Protection – Required Travel Documents
U.S. Passport Cards
Enhanced Driver’s License
Trusted Traveler Cards (NEXUS, SENTRI, or FAST)
U.S. and Canadian citizen children under age 16 arriving by land or sea from a contiguous territory may present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card
U.S. and Canadian citizen children under age 19 arriving by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate or a Canadian Citizenship Card
Canada Border Services Agency – Required Travel Documents
If you are a U.S. citizen, ensure you carry proof of citizenship such as a passport, passport card, NEXUS, FAST, SENTRI or Enhanced Driver’s License.
For all modes of travel CBSA recommends you carry a valid passport for all travel abroad, including visits to Canada from the United States. A passport may be required by your airline or alternative transportation authority, as it is the only universally-accepted identification document.
Citizens and permanent residents of the United States who are members of the NEXUS or FAST programs may present their membership cards to the CBSA as proof of identity and as documents that denote citizenship, when arriving by land or marine modes only.
All visitors arriving from or transiting through the United States are encouraged to visit www.cbp.gov for information concerning the U.S. Western Hemisphere Travel Initiative, and the requirements to enter or return to the United States.
When you enter Canada, a border services officer may ask to see your passport and a valid visa (if you are arriving from a country for which one is required).
TRAVELING WITH MINORS – Border services officers watch for missing children, and may ask detailed questions about any minors traveling with you.
CBSA recommends that parents who share custody of their children carry copies of their legal custody documents, such as custody rights. If you share custody and the other parent is not traveling with you, or if you are not the parent or legal guardian, we recommend you carry a consent letter to provide authorization for you to take them on a trip and enter Canada.
A consent letter must include the custodial parents’ or legal guardians’ full name, address and telephone number. Some travelers choose to have the consent letter notarized to further support its authenticity, especially if they are undertaking a significant trip and want to avoid any delay.
The Canada Border Services Agency’s (CBSA) involvement in their “Our Missing Children” program dates back to 1986. Since then, CBSA officers have helped reunite over 1,700 missing and abducted children with their parents or legal guardians.
CBSA officers pay extra attention to children as they enter Canada. Recognizing which children have a valid reason to accompany adult travelers is an essential aspect of the program. this additional attention helps to ensure children’s safety.
Bus & Rail Excursions (PRICES INCLUDE TAX):
Bennett Scenic Journey: $239.00/Adult, $139.00/Child
Yukon Rail & Bus Excursion: $198.00/Adult, $148.00/Child
White Pass Summit Rail & Bus Excursion: $139.00/Adult, $99.00/Child
Bus Only Excursions (PRICES INCLUDE TAX):
Yukon Klondike Adventure by Bus: $110.00/Adult, $90.00/Child
White Pass Summit Tour: $49.00/Adult, $39.00/Child
Visit our Tours & Reservations page for more details!
A 5% cancellation fee will be charged for cancellations of confirmed reservations.
The entire amount of the tour price is forfeited if cancellation is made within 48 hours of the scheduled departure date.
A full refund will be processed if your ship does not arrive in port or if it arrives too late for your intended tour and we are not able to accommodate you on a later departure time.